Working with Oracle Pulse

Oracle Pulse presents a comprehensive view of all your organization's services using the Customer and Service levels. This section describes how to use these dashboards and the lists to navigate Oracle Pulse.

Pulse Dashboard - The Pulse Dashboard, which is the Oracle Pulse home page, analyzes the recent performance of all your organization's services. Click any metrics to see the table view.

To improve your Oracle Pulse experience on smaller screens, such as iPhones or other smartphones, the Pulse Dashboard widgets stack vertically.

Customer Level - The Customer Level shows the health of all your organization's services. Click any of the options in the navigation menu to see corresponding metrics for all your organization's services in that area:

• Calendar

• CSU

• Availability

• Storage

• Transactions

• Business Insight

• Performance

• Incidents

• Changes

Service Level - The Service Level presents key information for the selected service. Similar to the Customer Level, the service navigation menu provides a range of options that open specific pages with the following metrics:

• Availability

• Storage

• Transactions

• Self Healing

• Incidents

• Changes

To differentiate between the navigation menu at the customer level and

To see the Service Level page for another service, simply select the service you want to view from the navigation menu. Click Oracle Pulse on any dashboard at the Service Level to return to the Customer Level.

This section describes the layout of the Oracle Pulse user interface (UI).

Click the Configuration link in the navigation menu to see lay-of-the-land information on your services, environments and associated hosts, as explained in the following sections:

• Accessing the Configuration Page
• Analyzing Environments
• Viewing Environment Details

Starting with Pulse release 20.3, you can use the Configuration page to see information and details on environments that are currently being provisioned.

The Configuration page further enables you to search for a specific service, environment or host. To do this, type the name of the service, environment or host, then click Search or press Enter. Partial strings return all services, environments, or hosts containing the searched text.

The My Services feature lets you create service groups, allowing you to concentrate on your line of business with the help of reports focused on those services you have selected for your service group.

The following sections explain how to use the My Services feature:

• Creating a Service Group

• Editing a Service Group

• Removing a Service Group

Click the Contacts link in the navigation menu to see lee all the contacts associated with your organization's services.

Contacts include users from your organization and all Oracle personnel associated with your organization's services. Your customer user administrator authorizes approvers and defines the scope of approval authority. Your SDM and your customer user administrator maintain these records.

The following information is displayed for each contact record:

• Name: Specifies the full name and the email address of the contact person.

• Role: Specifies the role granted to the contact person.

• Approval Authority: Specifies the approval authority assigned to the contact person by your customer user administrator.

Searching for a Contact

To search for a contact, enter the search criteria in the Search Contacts field, located at the top of the Contacts page. Partial strings return all contacts containing the searched string. Click Search to see all records containing the string.

Filtering Contacts

You can filter the records on the Contacts page using one of the following options in the list in the upper left corner of the page:

• All Contacts: Displays all contacts associated with your organization's services, from both Oracle and your organization.

• Approvers: Displays contacts who have the authority to approve change requests. The customer user administrator defines the scope of this approval authority.

• My Organization: Displays all contacts from your organization associated with your organization's services.

• Service Delivery Team: Displays all Oracle personnel associated with your organization's services.

Click the Notifications link in the navigation menu to see all active and historical notifications associated with your organization's services, over the past 30 days.

Notifications inform you about newly available software versions, Pulse service interruptions, outages or upcoming maintenance intervals, any actions users need to perform and other and other relevant communications.

The following information is displayed for each notification record:

• Planned/Unplanned: Indicates whether the outage is planned or unplanned. For example, a scheduled outage for maintenance or a new software release is a planned outage.

• Event Type: Indicates the type of event in question. Examples include:

  • New Software Release, announcing a new release of Oracle Pulse software.

  • Proactive Maintenance, announcing a scheduled maintenance outage to proactively address issues.

• Description: Provides a full description of the event in question, typically including the event date, the start and end times, the systems or areas affected, the reasons for the event, and any other relevant details.

• Date: Shows the date when the notification was created. The event date is listed in the description.

You can filter the records on the Notifications dashboard using one of the following options in the list in the upper left corner of the page:

• Active notifications have not yet reached their expiry date.

• Historical notifications have passed their expiry date, and were issued in the past 30 days.

Your Oracle SDM manages all your notifications, creating the necessary messages and setting an expiry date for each notification.

Once you sign in to Oracle Pulse, all active notifications for your organization's services are displayed by default. Notifications are ordered by the creation date, which is listed in the upper right corner. You can also scroll down to see earlier active notifications.

By selecting Do not show again option at the top right hand side of your notifications, you can ensure they are not displayed the next time you sign in.

Reports in Oracle Pulse are generated for default periods of time, as explained below:

• the widgets on the Pulse Dashboard, the Performance dashboard, the Incidents and Changes Dashboard views, as well as the Transactions dashboard, report data as of the current day. This setting cannot be changed.

• the Calendar Monthly View and List View, the CSU Dashboard and List views, as well as the Dashboard view on the Availability, Incidents and Changes menus, report data for the current month.

• the List and Chart views on the Availability, Incidents and Changes menus, as well as the Storage dashboard, report data for three months prior to the current month.

The default time periods for reports can be changed using either the page time selector or the widget time selector, as explained in the following sections:

• Using the Page Time Selector

• Using the Widget Time Selector

Note:

If the page time selector default value is updated in any page, the default values are no longer preserved, but the new selections will propagate from one menu to another. To revert to the default values, log out and relogin to Oracle Pulse.

By default, reports in Oracle Pulse are generated in the GMT time zone. Oracle Pulse allows you to change the default time zone for the reports on the Transactions and Performance dashboards, as explained in Changing the Timezone of Your Reports.

In Pulse, you can select the charts you want to display, as explained in My Charts. This feature is available only for the Availability, Incidents, and Changes Chart views, as well as for the Storage dashboard.

On the Performance dashboard, the My Environments feature allows you to select up to five environments for which to display host and database metrics, as explained in My Environments.

Oracle Pulse allows you to export data in the table views of reports for later use. To export data:

1. Click Open Table View in the lower right corner of the chart whose data you want to export.

2. Click Export in the upper right corner of the table.

3. Select one of the available formats:

   • PDF

   • MS Excel

   • PPT

   The Save As dialog box opens.

   Note
   
   The reports on the Business Insight dashboard can only be exported as MS Excel.

4. Browse to the location where you want to save your report.

5. In the File name field, enter a name for your report.

6. Click Save.

The table views of reports in Oracle Pulse can be sorted to allow the easy identification of records of interest to you. To sort the columns in table views:

1. Click a widget or the Open Table View in the lower right corner of a chart.

   By default, tables are sorted by the most recent record.

2. Identify the column by which you want to sort the records.

3. Click arrows to sort the records in ascending or descending order.