Review security information and recommendations for Support Management.
For more information about Support Management, see Support Requests.
Security Responsibilities
To use Support Management securely, learn about your security and compliance responsibilities.
In general, Oracle provides security of cloud infrastructure and operations, such as cloud operator access controls and infrastructure security patching. You are responsible for securely configuring your cloud resources. Security in the cloud is a shared responsibility between you and Oracle.
Oracle is responsible for the following security requirements:
Physical Security: Oracle is responsible for protecting the global infrastructure that runs all services offered in Oracle Cloud Infrastructure. This infrastructure consists of the hardware, software, networking, and facilities that run Oracle Cloud Infrastructure services.
Your security responsibilities are described on this page, which include the following areas:
Access Control: Limit privileges as much as possible. Users should be given only the access necessary to perform their work.
Initial Security Tasks 🔗
Use this checklist to identify the tasks you perform to secure
Support Management
in a new Oracle Cloud Infrastructure tenancy.
Task
More Information
Use IAM policies to grant access to users and resources
After getting started with
Support Management
use this checklist to identify security tasks that we recommend you perform regularly.
Support Management
does not have any security tasks that you need to perform regularly.
IAM Policies 🔗
Use policies to limit access to Support Management.
A policy specifies who can access Oracle Cloud Infrastructure resources and how. For more information, see How Policies Work.
Assign a group the least privileges that are required to perform their responsibilities. Each policy has a verb that describes what actions the group is allowed to do. From the least amount of access to the most, the available verbs are: inspect, read, use, and manage.
Allow group <group-name> to manage tickets in tenancy
Access Control 🔗
In addition to creating IAM policies, lock down access to support requests using My Oracle Cloud Support. For more information, see Configuring Your Oracle Support Account.