Support Management IAM Policy Reference
Write policies to control access to the Support Management service.
Individual Resource-Types
incident
Supported Variables
Support Management supports general variables. See General Variables for All Requests.
Details for Verb + Resource-Type Combinations
The level of access is cumulative as you go from inspect to read to use to manage.
A plus sign (+) in a table cell indicates incremental access when compared to the preceding cell, whereas no extra indicates no incremental access.
incident
| Verbs | Permissions | APIs Fully Covered | APIs Partially Covered |
|---|---|---|---|
| inspect |
none |
none |
none |
| read |
INSPECT + TICKET_READ |
INSPECT +
|
none |
| use |
READ + none |
READ + no extra |
none |
| manage |
USE + TICKET_MANAGE |
USE +
|
none |
Permissions Required for Each API Operation
The following table lists Support Management API operations in alphabetical order.
For information about permissions, see Permissions.
| API Operation | Permissions Required to Use the Operation |
|---|---|
CreateIncident |
TICKET_MANAGE |
GetIncident
|
TICKET_READ |
ListIncidentResourceTypes
|
TICKET_READ |
ListIncidents
|
TICKET_READ |
UpdateIncident
|
TICKET_MANAGE |
ValidateUser
|
TICKET_READ |