• Getting Started
    • Accessing Oracle Cloud Infrastructure
    • Learn About Oracle Cloud Basics
    • Get an Oracle Cloud Account
    • Sign In to the Console
    • New New Console Experience
    • Get to Know the Console
    • Using the Mobile App
    • Get Started with the Command Line Interface
    • Create Your First Resources
    • Account Basics
    • Learn Best Practices for Setting Up Your Tenancy
    • A Data Scientist's Guide to OCI
    • A DevOps Engineer's Guide to OCI
    • Getting Help
    • Using Oracle Cloud Success Services
    • Support Requests
      • Validating a User
      • Listing Eligible Products for Support
      • Listing Service Limits
      • Listing Support Requests
      • Creating a Support Request
      • Getting the Details of a Support Request
      • Updating a Support Request
        • Comments
        • Attachments
        • Closing
        • Reopening
      • Configuring Your Oracle Support Account
      • Locating Oracle Cloud Infrastructure IDs
      • IAM Policy Reference
    • Comparable Services: OCI, AWS, Azure, and Google Cloud
    • Frequently Asked Questions
  • Oracle Cloud Infrastructure Cloud Adoption Framework
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Oracle Cloud Infrastructure Documentation


Getting StartedSupport Requests
  • Getting Started
    • Accessing Oracle Cloud Infrastructure
    • Learn About Oracle Cloud Basics
    • Get an Oracle Cloud Account
    • Sign In to the Console
    • New New Console Experience
    • Get to Know the Console
    • Using the Mobile App
    • Get Started with the Command Line Interface
    • Create Your First Resources
    • Account Basics
    • Learn Best Practices for Setting Up Your Tenancy
    • A Data Scientist's Guide to OCI
    • A DevOps Engineer's Guide to OCI
    • Getting Help
    • Using Oracle Cloud Success Services
    • Support Requests
      • Validating a User
      • Listing Eligible Products for Support
      • Listing Service Limits
      • Listing Support Requests
      • Creating a Support Request
      • Getting the Details of a Support Request
      • Updating a Support Request
        • Comments
        • Attachments
        • Closing
        • Reopening
      • Configuring Your Oracle Support Account
      • Locating Oracle Cloud Infrastructure IDs
      • IAM Policy Reference
    • Comparable Services: OCI, AWS, Azure, and Google Cloud
    • Frequently Asked Questions
  • Oracle Cloud Infrastructure Cloud Adoption Framework
  • Oracle Cloud's Free Tier
  • Oracle Multicloud
  • Oracle Cloud Infrastructure Government Cloud
  • Oracle EU Sovereign Cloud
  • Applications Services
  • Infrastructure Services
  • Developer Resources
  • Security
  • Marketplace
  • More Resources
  • Glossary
  • Oracle Cloud Console
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Updating Support Requests

Update support requests in Support Management.

You can update support requests in the following ways:

  • Adding a Comment to a Support Request
  • Attaching a File to a Technical Support Request
  • Closing a Support Request
  • Reopening a Billing Support Request

Access Prerequisites

Configure your Oracle support account to get access to support requests.

  • Updating Support Requests
  • Access Prerequisites
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