Select the Service Requests tab, and click Create Technical SR.
The Create Service Request wizard is displayed.
In the Problem Summary field, enter a brief description of the problem.
In the Problem Description field, enter a detailed information of the problem. Include any diagnostic information or error messages you may have encountered in the OCI Console. See, Collect Diagnostics.
Note
It is important that you specify that the issue is related to Autonomous Recovery
Service, and also indicate whether the problem affects onboarding, backups, or restore operations for your database.
Select an appropriate Severity value for the issue.
Navigate to the Where is the problem? section.
Select the Cloud tab.
In the Service Type field, do one of the following:
For Oracle Base Database Service service, select Oracle Cloud Infrastructure - Database Service
For Oracle Exadata Database Service on Dedicated
Infrastructure, select Oracle Cloud Infrastructure - Exadata Cloud Service
In the Problem Type field, do one of the following:
For Oracle Base Database Service, select OCI VM/BM Database Administration, and then select one of these options:
Backup - for onboarding or backup related issues for your database
Restore - for issues related to restoring backups from Recovery
Service
For Oracle Exadata Database Service on Dedicated
Infrastructure, select Database Lifecycle > Backup Cloud Services (Backup, Restore, Recovery).
Provide the Support Identifier details.
Click Next until you have provided all the mandatory information.