Migration of My Services to Cloud Console

Summary

The service management administration for all Oracle cloud services on the My Services Cloud Classic Console will be migrated to the Oracle Cloud Console. The migration continues Oracle's ongoing efforts to provide greater consistency, transparency and customer control of the environment, user, and notification management processes. Oracle customers will now be able to manage all their Oracle Cloud Services in a single place. Note that there's no change in how the services run or how users use the services.

Timeline

Oracle will begin this migration on Monday, March 31, 2025. Oracle service teams will notify you of specific dates for each of your Oracle Cloud services.

Key Highlights

• New Environment Management Tools: Environment management is now to be handled in the OCI Console, rather than the legacy My Services portal.
• New Notification Management Tools: For some services, notifications about Environment lifecycle, and contact management for the environment's associated subscriptions, are now handled by the Announcements service in the in the Oracle Cloud Console, rather than the legacy My Services portal. See Console Announcements in the OCI documentation for more information on using the Announcements service.
• Modernized Email Notification Format: Email communications now use a new format consistent across all Oracle Cloud Services.

Issues That Might Require Your Attention

The My Services Cloud Classic Console will no longer be accessible after Monday, March 31, 2025. We recommend that customers download any important content from My Services Cloud Classic Console (such as license consumption and usage reports, business reports, and other necessary information) no later than this date.

Also note the following:

• The contacts for some services that use the OCI Announcements service for management of subscription notifications will be migrated from My Services to the Oracle Cloud Console.
  • The original Service Admin contacts created when your environment was provisioned will receive email notifications by default.
  • All other contacts for the applicable services whose notification preferences were managed through the My Services portal will also be migrated to the Oracle Cloud Console, and those contacts will continue to receive notifications.
  • The initial post-migration announcement subscriptions created for these other contacts will have a name similar to migrated_announcement_subscription_<servicename>_*.
  • Important: To avoid potential notification delays due to the volume of contacts, we request that you merge the migrated contacts into a distribution list if you have more than 50 contacts. Also, please add this distribution list and its preferences to the migrated subscription, and delete the individual contacts. For help,open a support request (SR), or see the guidelines for managing preferences.
• Communication preferences for the contacts discussed in the previous item will not be migrated.
  • Time Zone, language, announcement type and environment preferences previously set in My Services will not carry over with the contacts to the OCI Console.
  • Because the preferences are not carried over into OCI Console, all notifications will initially be sent in English with the UTC time zone, and each contact will receive all notifications for all environments in the cloud account.
  • Any changes to these preferences will need to be recreated through the announcement subscription process in the OCI Console. See the links in For More Information in this topic for instructions on updating preferences.
  • Customers with large numbers of contacts might find it easier to create distribution lists for easier management of subscriptions, and then delete the one created by Oracle as part of the migration.

See the service-specific links in the next section for more information and actions.

For More Information 🔗

See the documentation in the following links for more information on environment management in the OCI Console:

• Applications Environment Management and the related subsections.
• For more information on how to create new subscriptions and change preferences, review the following:
  • Managing My Profile Information and Settings (OCI IAM documentation)
  • Announcements functional overview (Oracle instructional video)
  • How to manage user notifications and create custom announcement subscriptions (blog post in the Cloud Journey Resource Center)
  • Enabling and Viewing Notifications (Applications Environment Management documentation)

How to Get Help

• Open a support request (SR) from the Support Center in the OCI Console, or by visiting My Oracle Cloud Support (MOCS). See Open a Support Request for instructions on using the OCI Console to open an SR.
• Contact your Customer Success Manager (CSM), Account Manager, or Oracle point of contact, if you have one assigned for your account.