System Status
The Oracle Cloud Infrastructure Status service allows you to see the status of OCI services in a region on a dashboard, and query service status programmatically.
Note
The Oracle Cloud Infrastructure Status dashboard shows service outages at the service or region level. Outages specific to a customer are communicated to the customer with Console Announcements.
The Oracle Cloud Infrastructure Status dashboard shows service outages at the service or region level. Outages specific to a customer are communicated to the customer with Console Announcements.
Service Highlights
- View a dashboard that shows the health of services in a region.
- See event information, and a history of events.
- Programmatically query the status of services.
- You can access the status dashboard from a provided URL.
Status Dashboard
The Status Dashboard shows the health of each individual service in a realm. The Status Dashboard page is auto-refreshed every 5 minutes. To view the status for a region group, click on the corresponding tab at the top of the dashboard panel.
Status Icons
Services displayed in the dashboard can show the following types of status indicator icons:
- Normal Performance
: The service is available and operating within normal
parameters. This status won't have an associated event report. - Informational
: Useful information regarding service performance is
available. - Service Disruption
: The service is reporting a high number of request failures,
resulting in the service being unavailable some of the time. This status has
an associated event report. - Service Down
: The service is not available. This status has an associated
event report. - Dash (-): Service not available in the region.
To view the Status dashboard:
-
For commercial regions, open a browser and navigate to https://ocistatus.oraclecloud.com/.
For government regions, open a browser and navigate to https://gov.ocistatus.com/.
Tip
Bookmark the URL for future reference.
Service Events
The History provides detailed event reports for each service that experiences degraded, partial, or complete outage conditions. Filter events by Services and Regions. You can obtain information for both current events and those that occurred in the past up to today's date. Use the Date Range selector to view past events.
You can access the History from the Status Dashboard, and you can also subscribe to RSS notifications about events and updates.
Event Details
The following information is available for each event. Some types of information won't be immediately available but are added as the event is investigated, addressed, and closed:
- Title: A short description of the location, affected services, and reference number for the event.
- Event Status: The current mitigation status of the event. Options are Investigating, Identified, Monitoring, and Resolved.
- Message: Informative messages from the Oracle Cloud Infrastructure team about the event and action being taken to resolve the event.
- Customer Impact: Details about the effects that customers might see in their services as a result of the event.
- Reference Number: A unique reference number identifying the event.
- Start Time: (Included if known) The date and time that the event first occurred, shown in UTC format. For example: January 17, 2021, 17:35 UTC
- End Time: (Included if known) The date and time that the event was resolved, shown in UTC format. For example: January 18, 2021, 05:29 UTC
- Next Update: The estimated time that you can expect an event update, shown in UTC format. For example: January 18, 2021, 10:30 UTC
- Preliminary Root Cause: (When determined) A summary of the preliminary root cause of the event.
To view service events
- Open a browser and navigate to https://ocistatus.oraclecloud.com/ for commercial regions, or https://gov.ocistatus.com/ for government regions.
- Click on History in the upper-right corner of the menu bar.
- Use the Services and Regions filters to find an event for a specifc service, or within a specified region.
- Click on the directional arrows to Select a Date Range you want to view.
- Click the View More link to see Event Details related to the event.
To subscribe to RSS notifications about status updates
Note
- When you subscribe, you receive all notifications for all services and regions.
- Open a browser and navigate to https://ocistatus.oci.oc.scloud.
- Click on RSS in the upper-right corner of the menu bar.
- Copy the RSS feed URL link. Open your RSS reader and follow the instructions to load the Status feed URL.
Programmatically Accessible Status Reports
The status service provides JSON file reports that you can download:
- Summary Report: Shows the current status of every service and region.
Download this report: https://ocistatus.oraclecloud.com/api/v2/components.json
- Status Report: Shows a high-level status for all systems.
Download this report: https://ocistatus.oraclecloud.com/api/v2/status.json
JSON File Contents and Syntax
Expand to view an example of each report JSON file, and a table of syntax definitions:
Example of the Summary Report JSON File
Note
This example shows a shortened sample of the report contents. To see the full report, download it from the provided URL.
This example shows a shortened sample of the report contents. To see the full report, download it from the provided URL.
{
"realm": "OC1",
"regionHealthReports": [{
"regionId": "<unique_id>",
"regionName": "US East (Ashburn)",
"regionCanonicalName": "us-ashburn-1"
"geographicAreaName": "North America",
"serviceHealthReports": [ {
"serviceId" : "<unique_id>",
"serviceName" : "Account Management and Billing",
"serviceCanonicalName" : "account-management-and-billing",
"serviceCategoryId" : "<unique_id>",
"serviceCategoryName" : "Cloud Services",
"serviceStatus" : "NormalPerformance",
"incidents" : [ {
"incidentId" : "ocid1.oraclecloudincident.<unique_id>",
"severity" : "Informational"
} ]
}, {
"serviceId" : "<unique_id>",
"serviceName" : "Console",
"serviceCanonicalName" : "console",
"serviceCategoryId" : "<unique_id>",
"serviceCategoryName" : "Cloud Services",
"serviceStatus" : "NormalPerformance",
"incidents" : [ ]
}, {
"serviceId" : "<unique_id>",
"serviceName" : "Developer Tools",
"serviceCanonicalName" : "developer-tools",
"serviceCategoryId" : "<unique_id>",
"serviceCategoryName" : "Cloud Services",
"serviceStatus" : "NormalPerformance",
"incidents" : [ ]
}
]
},
{
"regionId" : "<unique_id>",
"regionName" : "US West (Phoenix)",
"regionCanonicalName" : "us-phoenix-1",
"geographicAreaName" : "North America",
"serviceHealthReports" : [ {
"serviceId" : "<unique_id>",
"serviceName" : "Account Management and Billing",
"serviceCanonicalName" : "account-management-and-billing",
"serviceCategoryId" : "e<unique_id>",
"serviceCategoryName" : "Cloud Services",
"serviceStatus" : "NormalPerformance",
"incidents" : [ ]
} ]
} ]
}| Field Name | Definition | Type | Examples |
|---|---|---|---|
realm |
The Oracle Cloud Infrastructure realm | string |
A realm is a logical collection of regions. Realms are isolated from each other and do not share any data. |
regionHealthReports |
Heath reports grouped by region. | array | See preceding Summary Report JSON file. |
regionId |
Unique identifier for a region | string | Numeric, dash-separated value |
regionName |
The region name | string | US East (Ashburn) See About Regions and Availability Domains for more information. |
regionCanonicalName |
The canonical name of the region, used for search consistency | string | account-management-and-billing |
geographicAreaName |
The geographic group the region is in | string | "Americas", "Europe" |
serviceHealthReports |
Heath reports grouped by service | array | See preceding Summary Report JSON file. |
serviceId |
Unique identifier for a service | string | Numeric, dash-separated value |
serviceName |
The name of a specific service | string | "Autonomous Data Warehouse", "File Storage", "Virtual Cloud
Networks" |
serviceCanonicalName |
The canonical name of the service, used for search consistency | string | account-management-and-billing |
serviceCategoryId |
Unique identifier for a service category | string | Numeric, dash-separated value |
serviceCategoryName |
The category the service belongs to. Each service is grouped in the same service category as in Console home page. | string | "Compute", "Storage", "Analytics", "Database",
"Networking" |
serviceStatus |
The current status of the service | string | Normal Performance, Informational, Service Disruption, Service
Down |
incidents |
Events reported by the service | array | See preceding Summary Report JSON file. |
incidentId |
Unique identifier for an event | string | OCID (Oracle Cloud Identifier) |
severity |
The event severity | string | Normal Performance, Informational, Service Disruption, Service
Down |
Example of the Status Report JSON File
{
"page": {
"name": "OCI",
"updated_at": "2021-08-27T20:43:33.591Z"
},
"status": {
"indicator": "minor",
"description": "Minor Service Outage"
}
}| Field Name | Definition | Type | Examples |
|---|---|---|---|
page |
The status report page. | array | See preceeding Example of the Status Report JSON File. |
| name | The status report name. | string | "OCI" |
updated_at |
Report creation time in ISO 8601 format. Expressed as
|
string |
|
status |
The high-level status of all systems. | array | See preceeding Example of the Status Report JSON File. |
indicator |
The current status of all systems. | string |
|
description |
A description of the current status of all systems. | string |
Critical Service Outage Major Service Outage Minor Service Outage No Service Outage |