Ticket¶

class oci.cims.models.Ticket(**kwargs)¶

Bases: object

Details about the ticket created.

Attributes

`LIFECYCLE_DETAILS_CLOSED`	A constant which can be used with the lifecycle_details property of a Ticket.
`LIFECYCLE_DETAILS_CLOSE_REQUESTED`	A constant which can be used with the lifecycle_details property of a Ticket.
`LIFECYCLE_DETAILS_PENDING_WITH_CUSTOMER`	A constant which can be used with the lifecycle_details property of a Ticket.
`LIFECYCLE_DETAILS_PENDING_WITH_ORACLE`	A constant which can be used with the lifecycle_details property of a Ticket.
`LIFECYCLE_DETAILS_PENDING_WITH_SUPPORT`	A constant which can be used with the lifecycle_details property of a Ticket.
`LIFECYCLE_STATE_ACTIVE`	A constant which can be used with the lifecycle_state property of a Ticket.
`LIFECYCLE_STATE_CLOSED`	A constant which can be used with the lifecycle_state property of a Ticket.
`SEVERITY_HIGH`	A constant which can be used with the severity property of a Ticket.
`SEVERITY_HIGHEST`	A constant which can be used with the severity property of a Ticket.
`SEVERITY_LOW`	A constant which can be used with the severity property of a Ticket.
`SEVERITY_MEDIUM`	A constant which can be used with the severity property of a Ticket.
`description`	[Required] Gets the description of this Ticket.
`lifecycle_details`	Gets the lifecycle_details of this Ticket.
`lifecycle_state`	Gets the lifecycle_state of this Ticket.
`resource_list`	Gets the resource_list of this Ticket.
`severity`	[Required] Gets the severity of this Ticket.
`ticket_number`	Gets the ticket_number of this Ticket.
`time_created`	Gets the time_created of this Ticket.
`time_updated`	Gets the time_updated of this Ticket.
`title`	[Required] Gets the title of this Ticket.

Methods

__init__(**kwargs) Initializes a new Ticket object with values from keyword arguments.

LIFECYCLE_DETAILS_CLOSED = 'CLOSED'¶: A constant which can be used with the lifecycle_details property of a Ticket. This constant has a value of “CLOSED”

LIFECYCLE_DETAILS_CLOSE_REQUESTED = 'CLOSE_REQUESTED'¶: A constant which can be used with the lifecycle_details property of a Ticket. This constant has a value of “CLOSE_REQUESTED”

LIFECYCLE_DETAILS_PENDING_WITH_CUSTOMER = 'PENDING_WITH_CUSTOMER'¶: A constant which can be used with the lifecycle_details property of a Ticket. This constant has a value of “PENDING_WITH_CUSTOMER”

LIFECYCLE_DETAILS_PENDING_WITH_ORACLE = 'PENDING_WITH_ORACLE'¶: A constant which can be used with the lifecycle_details property of a Ticket. This constant has a value of “PENDING_WITH_ORACLE”

LIFECYCLE_DETAILS_PENDING_WITH_SUPPORT = 'PENDING_WITH_SUPPORT'¶: A constant which can be used with the lifecycle_details property of a Ticket. This constant has a value of “PENDING_WITH_SUPPORT”

LIFECYCLE_STATE_ACTIVE = 'ACTIVE'¶: A constant which can be used with the lifecycle_state property of a Ticket. This constant has a value of “ACTIVE”

LIFECYCLE_STATE_CLOSED = 'CLOSED'¶: A constant which can be used with the lifecycle_state property of a Ticket. This constant has a value of “CLOSED”

SEVERITY_HIGH = 'HIGH'¶: A constant which can be used with the severity property of a Ticket. This constant has a value of “HIGH”

SEVERITY_HIGHEST = 'HIGHEST'¶: A constant which can be used with the severity property of a Ticket. This constant has a value of “HIGHEST”

SEVERITY_LOW = 'LOW'¶: A constant which can be used with the severity property of a Ticket. This constant has a value of “LOW”

SEVERITY_MEDIUM = 'MEDIUM'¶: A constant which can be used with the severity property of a Ticket. This constant has a value of “MEDIUM”

__init__(**kwargs)¶

Initializes a new Ticket object with values from keyword arguments. The following keyword arguments are supported (corresponding to the getters/setters of this class):

Parameters:

ticket_number (str) – The value to assign to the ticket_number property of this Ticket.
severity (str) – The value to assign to the severity property of this Ticket. Allowed values for this property are: “HIGHEST”, “HIGH”, “MEDIUM”, “LOW”, ‘UNKNOWN_ENUM_VALUE’. Any unrecognized values returned by a service will be mapped to ‘UNKNOWN_ENUM_VALUE’.
resource_list (list[oci.cims.models.Resource]) – The value to assign to the resource_list property of this Ticket.
title (str) – The value to assign to the title property of this Ticket.
description (str) – The value to assign to the description property of this Ticket.
time_created (int) – The value to assign to the time_created property of this Ticket.
time_updated (int) – The value to assign to the time_updated property of this Ticket.
lifecycle_state (str) – The value to assign to the lifecycle_state property of this Ticket. Allowed values for this property are: “ACTIVE”, “CLOSED”, ‘UNKNOWN_ENUM_VALUE’. Any unrecognized values returned by a service will be mapped to ‘UNKNOWN_ENUM_VALUE’.
lifecycle_details (str) – The value to assign to the lifecycle_details property of this Ticket. Allowed values for this property are: “PENDING_WITH_ORACLE”, “PENDING_WITH_CUSTOMER”, “PENDING_WITH_SUPPORT”, “CLOSE_REQUESTED”, “CLOSED”, ‘UNKNOWN_ENUM_VALUE’. Any unrecognized values returned by a service will be mapped to ‘UNKNOWN_ENUM_VALUE’.

description¶

[Required] Gets the description of this Ticket. The description of the issue addressed in the ticket.

Returns:	The description of this Ticket.
Return type:	str

lifecycle_details¶

Gets the lifecycle_details of this Ticket. Additional information about the current lifecycleState.

Allowed values for this property are: “PENDING_WITH_ORACLE”, “PENDING_WITH_CUSTOMER”, “PENDING_WITH_SUPPORT”, “CLOSE_REQUESTED”, “CLOSED”, ‘UNKNOWN_ENUM_VALUE’. Any unrecognized values returned by a service will be mapped to ‘UNKNOWN_ENUM_VALUE’.

Returns:	The lifecycle_details of this Ticket.
Return type:	str

lifecycle_state¶

Gets the lifecycle_state of this Ticket. The current state of the ticket.

Allowed values for this property are: “ACTIVE”, “CLOSED”, ‘UNKNOWN_ENUM_VALUE’. Any unrecognized values returned by a service will be mapped to ‘UNKNOWN_ENUM_VALUE’.

Returns:	The lifecycle_state of this Ticket.
Return type:	str

resource_list¶

Gets the resource_list of this Ticket. The list of resources associated with the ticket.

Returns:	The resource_list of this Ticket.
Return type:	list[oci.cims.models.Resource]

severity¶

[Required] Gets the severity of this Ticket. The severity assigned to the ticket.

Allowed values for this property are: “HIGHEST”, “HIGH”, “MEDIUM”, “LOW”, ‘UNKNOWN_ENUM_VALUE’. Any unrecognized values returned by a service will be mapped to ‘UNKNOWN_ENUM_VALUE’.

Returns:	The severity of this Ticket.
Return type:	str

ticket_number¶

Gets the ticket_number of this Ticket. Unique identifier for the ticket.

Returns:	The ticket_number of this Ticket.
Return type:	str

time_created¶

Gets the time_created of this Ticket. The time when the ticket was created, in seconds since epoch time.

Returns:	The time_created of this Ticket.
Return type:	int

time_updated¶

Gets the time_updated of this Ticket. The time when the ticket was updated, in seconds since epoch time.

Returns:	The time_updated of this Ticket.
Return type:	int

title¶

[Required] Gets the title of this Ticket. The title of the ticket.

Returns:	The title of this Ticket.
Return type:	str