Validating a User

Confirm that you have a support account and retrieve a list of user groups that you have access to.

Note

To get help signing in, or to contact support when not signed in, see Troubleshooting Signing In to the Console.
To create a technical support request, your user account must have create privileges within a user group. If you can't create a service request, ask the Customer User Administrator (CUA) to assign you create privileges within at least one user group.
Support requests are available to paid accounts only. Customers using only Always Free resources and customers using Free Tier accounts aren't eligible for Oracle Support. If you need support, use Support Chat and Cloud Customer Connect.

For information about support request types, see Creating a Support Request.

Access Prerequisites

To validate a user in the Console, confirm that a support request form appears when you follow the steps for creating a support request.
1. Open the Help menu () and then select Create a Support request.
2. If you're directed to the Support Chat panel, then provide the following information.
  
  Enter a brief description of your issue.
  
  Relevant information is displayed. You might be able to resolve the issue at this point.
  
  Live agent and support request options are available for all but Free Tier customers.
  
  If you need more help, select Support request.
  You're prompted to choose a type of ticket.
  
  Select the type of request that you want.
  The Support Options panel opens.
- If you have a support account, then you'll see a form for creating a support request.
- If you don't have a support account, then you'll see an error similar to "Unable to create support request."
Use the oci support validation-response validate-user command and required parameters to validate a user:
Command
oci support validation-response validate-user [OPTIONS]
For a complete list of parameters and values for CLI commands, see the CLI Command Reference.
Run the ValidateUser operation to validate a user.

If you don't have a support account for creating support requests in Support Management, see Configuring Your Oracle Support Account.