Oracle Cloud Infrastructure Documentation

Adding a Comment to a Support Request

Add a comment to a support request in Support Management.

Before You Begin

To update a support request, your user account must have edit privileges within the user group that's specified for the support request. If you see a "read-only" indicator on the service request, or if you can't view the service request, ask the Customer User Administrator (CUA) to assign you edit privileges within the related user group.

    1. On the page that lists support requests, select the support request that you want to work with. If you need help finding the list page or the support request, see Listing Support Requests.
    2. On the details page for the support request, under Ticket Activity, select Comments.
    3. Select Add Comment.
    4. In the Add Comment dialog box, enter your comment, and then select Add Comment.

  • Use the oci support incident update command and required parameters to add a comment to a support request:

    oci support incident update --comments <text> --activity-type UPDATE --incident-key <support-request-id> --type activity [OPTIONS]

    With line breaks:

    oci support incident update \
--comments <text> \
--activity-type UPDATE \
--incident-key <support-request-id> \
--type activity \
[OPTIONS]

    For a complete list of parameters and values for CLI commands, see the CLI Command Reference.

  • Run the UpdateIncident operation to add a comment to a support request. Set comments to the text that you want to add as a comment, and set activityType to UPDATE.