Using Oracle Cloud Success Services

Oracle Cloud Success services include Assurance and Protection.

• Oracle Cloud Success Assurance Service builds on standard Oracle Support with a more personalized and responsive support experience with a named Technical Account Manager, focused escalation management, accelerated resolution of critical issues, and access to additional Oracle University resources.
• Oracle Cloud Success Protection Service builds even further on the Oracle Cloud Success Assurance Service by layering in a more proactive concierge-based approach to resolution of cross-technology pillar issues, a deeper level of Oracle insight into customer service health based on basic health monitoring, and innovation guidance in areas like performance, security and resiliency. Oracle Cloud Success Protection is a personalized, proactive service that includes a team of cross-functional domain experts to help optimize existing workloads with health checks and triage and resolve any technology issues that arise. The service also provides guided learning and 24/7 health monitoring.

For a comparison and full list of benefits, see the product page: Oracle Cloud Success Assurance and Protection Services